Our Most Asked Questions
COVID-19 Mobile Car Detailing Measures
Our Car Care Specialist’s take the following precautions & measures to fight against the spread of germs and viruses.
This includes:
- We are vaccinated.
- We wear a mask and gloves during the visit.
- We Disinfect equipment between each job.
- We stay home when we are not feeling well.
- We practice physical distancing when around our customers
If you would like any additional measures taken, please contact us directly at 0415 247 305
What If It's Raining?
We cover Northern Suburbs of Melbourne. Feel free to contact us if you’re unsure if we cover your area at 0415247305۔
Can You Detail at My Home, Office, or Apartment?
Yes, we can! All we need is access to electricity and water. We carry extension cords for water and electricity as long as 100 feet so it’s easy for us to access power.
What's Included in An Interior Detail?
- Full Wipe Down
- Double Vacuum Interior
- Clean all Windows
- Clean & Protect Plastic
- Upholstery clean, and extraction
- Leather Treatment
- Minor Pet Hair Removal
- Minor Carpet Stain Removal
- Detail Floor Mats
- Detail Trunk
- Air Freshener Treatment
Approximate time 2+ hours
What's Included in An Exterior Detail?
- Professional Hand Wash
- Clay Bar Vehicle
- Bug and Tar Removal
- Detail Rim Faces & Tires
- Dress and Shine Tires
- Dress All Exterior Plastic
- Clean Wheel Wells
- Minor Sap Removal
- Ceramic Spray Coating 3 Month Protection (wax)
- Touch Up Spot Polish
Approximate time 2+ hours
Cancellations And Refunds
If you cancel before 48 hours, you will not have to pay the cancelation fee. If you cancel within 48 hours of your booking, you will be charged a $40 cancelation fee to make up for the lost income during the booked time slot.
Is There a Rescheduling Fee?
We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ above for further information. Cancelations made within 48 hours of booking appointment will be charged $40 to make up for the lost time slot.
Is Tipping Normal? If So, How Much?
Yes, tipping is normal in the industry. However, there is no suggested amount or percentage, whatever feels good to you. Any amount is appreciated by your Car Care Specialist.
What If I’m Not Satisfied with My Detail?
We guarantee 100% satisfaction with our service. If you are not happy with the service for any reason, please call us immediately for further instructions. A Re-scheduled clean must be made within 24 hours of the original appointment.
Is Wink Detailing Licenced, Bonded, And Insured?
Yes we are! Currently insured for up to $500k in general liability damage. Licensed in Victoria.
Can I Trust Your Detailers? Are They Background Checked?
You sure can! With close to 200+ 5-star reviews and climbing and our detailers being federally, and state-wide background checked we vet the best, and get rid of the rest.
Are Your Prices Negotiable?
Simply put – No, our rates are calculated by the information you provide on our booking page. We provide some of the best value for the price in the industry.
What Forms of Payment Do You Accept?
We accept cash and all major credit & debit card holders.
What Are Your Hours of Operation?
Our hours of operation are:
Monday – Friday: 7am-7pm
Saturday – Sunday: 8am-5pm
